How do you measure quality? In the human service industry, there are many quality indicators. Some of these include: Are our facilities safe? Are our staff appropriately trained? Do we provide the required medical attention for the people we support? Is our paperwork accurate and updated as required? Do we report incidents that occur in an accurate, timely manner?
AIRES takes great pride in excelling at all of these necessary and important indicators of quality, as well as many more that are part of our industry standards. We also look at quality from a holistic and altruistic point of view, which in some aspects, is the most important indicator of quality. In providing supports to people, we examine whether the people we support are happy and healthy. We look at whether the people we support are living fulfilling lives. We try to ensure that the people we support have their days and lives filled with love and laughter. It is important to us for the people we support to feel as if they have a greater purpose in life other than just existing. When we provide the type of supports that encourage the people we support to strive towards excellence in their lives, and we are able to assist people in achieving milestones that all of us try to achieve, it gives greater purpose and meaning to the word "quality". Providing support in which we are able to help people identify their dreams, put a plan in place to realize their dreams, and then celebrating with them when those dreams are accomplished, is an important aspect of quality. The people we support are our family, our friends, and some of the most important people in our lives. Quality is providing "legendary service" and is something that I am proud to say we here at AIRES do on a daily basis!
Robin Moise
Director of Quality Enhancement
AIRES, LLC
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